DOE - Department of Operations and Emergencies


Emergency and Post Crisis (EPC) in Latin America and Caribbean Region

The Department of Operations and Emergencies (DOE) provides guidelines, policy and technical support related to the resettlement, movement, logistics, preparation and response to migration crises and humanitarian emergencies, and through the transition and recovery initiatives addresses the post crisis consequences.

DOE supports technically to country offices to participate in coordinated humanitarian responses to address the forced migration, massive population movements and find the durable solutions for displaced people and affected communities by the crisis, as well as support the prevention of extreme violence that lead to the force migration. Through this support ensure the mainstreaming of crosscutting issues like gender, environment, etc


DOE has two main areas:

  • Resettlement and Movement (RM).
  • Emergency and Post Crisis (EPC) which has three divisions:

Preparedness and Response Division (PRD) – for Emergencies:

The preparedness includes activities related to training, experts’ roster, preparation of contingency plan, etc.

The Response includes coordinated multi-sectoral response through the leadership of Camp Coordination and Camp Management (CCCM) cluster in natural disaster situations, shelters and NFI provision, activation of Displacement Tracking Matrix (DTM), rapid mobilization of experts to the emergency operations, request advance funds (within 24 hours) from Migration Emergency Funding Mechanism (MEFM) and provision of guiding documents such as frameworks, manuals, guidelines, standard operational procedures, etc. (e.g. MCOF, MEND).

Transition and Recovery Division (TRD) - for the Post Crisis:

The transition includes activities that facilitate the return of displaced persons and community assistance initiatives for affected populations.

The Recovery includes activities that promote durable solutions, sustainable reintegration, community stabilization, building resilience, prevention against extreme violence and other factors that lead to forced migration, etc.  It also includes training, mobilization of experts and provision of guiding documents for post crisis operations such as frameworks, manuals, guidelines and standard operational procedures about livelihoods, disaster risk reduction, early recovery, Information Counseling and Referral Services (ICRS), Countering Violent Extremism (CVE), MCOF, elections, peace building, etc.

The Planning and Knowledge Management Support Division:

DOE - EPC has deployed regional technical specialists (RTS) to provide technical support to the country offices in the above mentioned issues. For Latin America and the Caribbean region the DOE RTS is based in Panama who closely coordinates with EPC focal points appointed in each country office.


Migration Crisis / Tools

DOE Infosheet

MC2355 - IOM Migration Crisis Operational Framework

MCOF Infosheet

DTM Methodological Framework

Displacement Tracking Matrix Frequently Asked Questions for Clusters/Sectors/WGs

DOE- Institutional Framework for Addressing Gender-Based Violence in Crises

IOM Gender-Based Violence in Crises Operational Model

IOM The Progessive Resolution of Dispacement Situations (PRDS) Framework

IOM's Humanitarian Policy - Principles for Humanitarian Action

Guidelines - To Protect Migrants in Countries Experiencing Conflict or Natural Disaster

MICIC Implementatoin Guide