DOE - Department of Operations and Emergencies


Emergency and Post Crisis (EPC) in Latin America and Caribbean Region

IOM through the Department of Operations and Emergencies (DOE) provides guidelines, policy and technical support related to the resettlement, movement, logistics, preparation and response to migration crises and humanitarian emergencies. Through the transition and recovery initiatives addresses the post crisis consequences, build resilience, support demobilization and reintegration (DDR), peace building, and prevention of extreme violence. Ensure the mainstreaming of crosscutting issues like gender, environment, human rights and others. 

DOE supports technically to country offices to participate in coordinated humanitarian responses to address the forced migration, massive population movements and find the durable solutions for displaced people and affected communities by the crisis.

DOE is equipped with a Humanitarian Policy that guide the principled actions; with various frameworks such as: Migration Crisis Operational Framework (MCOF) for strategic planning; Gender Based Violence in Emergency framework for operation in all stages of emergency; the Progress Resolution of Displacement Situations (PRDS) to address the consequence of the crisis related displacement in holistic manner;  with Displacement Tracking Matrix (DTM) tool for information management of human mobility focused on needs and vulnerabilities; and with  standard operating procedures (SOPs) to guide the implementation of the actions.

IOM in the global Humanitarian Architecture is lead agency of the Camp Coordination and Camp Management (CCCM) cluster in natural disaster situations. Also, IOM is a member of the Regional Emergency Disaster working group for Latin American and the Caribbean (REDLAC) and represent to the CCCM sector.

IOM participate in the Regional Resilience Group where advocate for the integration of the migrants and displaced people into the Disaster Risk Reduction programme in line with the Sendai framework.

IOM is secretariat of Migrants in Countries in Crisis Initiatives (MICIC) and promoting the MICIC guidelines and tools for inclusion of migrants in the planning and response of national emergency programmes of the countries, particularly those who are vulnerable to natural hazards and in the countries affected by the conflict.


DOE provide technical support through the following areas:

1) Preparedness and Response Division (PRD) – for Emergencies:

  • Trainings on Humanitarian policy and frameworks: MCOF, Protection Mainstreaming, GBV in emergency, DTM, MICIC and CCCM.
  • Adapting and contextualizing the guidelines and tools for CCCM in both languages: Spanish and English.
  • Support in the institutionalization of the CCCM guidelines through the academia
  • Coordinate the participation of staff at the global trainings for emergency preparedness and response.
  • Provide ToRs for CCCM cluster coordination
  • Provide support to contextualize SOPs of shelter/NFIs, humanitarian transport, temporary accommodation, Cash Basis Intervention.
  • Guide the process of funding request to the IOM Migration Emergency Funding Mechanism (MEFM) within 48 hours.
  • Support the preparation of coordinated proposal to apply CERF funds
  • Support the development of concept notes and proposals for emergency response.
  • Coordinate the surge staff for emergency initial response.
  • Webinars on IOM frameworks and tools.
  • Slides of CCCM, MCOF, DTM, MICIC, PRDS.
  • Build the Emergency roster.
  • Guide IOM focal point on its lead agency role of UNETT.

2)Transition and Recovery Division (TRD) - for the Post Crisis:

  • Information material for durable solutions, community stabilization, Disaster Risk Reduction (DRR), counter violence prevention (CVP); peace building, etc.
  • Brochures of PRDS, Information Counselling Referral Services (ICRS) frameworks.
  • Coordinate the engagement of IOM in DRR actions and response.


Migration Crisis / Tools

DOE Infosheet

IOM's Humanitarian Policy - Principles for Humanitarian Action

MC2355 - IOM Migration Crisis Operational Framework

MCOF Infosheet

IOM The Progessive Resolution of Dispacement Situations (PRDS) Framework

DTM Methodological Framework

Displacement Tracking Matrix Frequently Asked Questions for Clusters/Sectors/WGs

DOE- Institutional Framework for Addressing Gender-Based Violence in Crises

IOM Gender-Based Violence in Crises Operational Model

Guidelines - To Protect Migrants in Countries Experiencing Conflict or Natural Disaster

MICIC Implementatoin Guide